Privacy Notice and Policies

Complaints Handling Policy including Grants Refusal Policy

 Grants Refusal Policy

In any one year the Trust receives more applications for funding than it can afford to support. The Trustees go to considerable lengths to ensure that every appeal for funding that is within our stated charitable objectives receives a full and fair hearing. We inform every applicant of the outcome of their application in writing by post or email as soon as possible. However, we do not give feedback on individual applications. This is because of the number of applications we receive and the desire to minimise the costs of administering our grants programme in order to maximise the size of our grants budget.

Whilst Trustees’ decisions are final, the Trust Secretary is available to discuss potential applications with organisations and individuals prior to submission, to consider how projects might fit with our funding priorities and criteria. Applicants can then make a decision about whether to submit an application. We believe that investing time in clarifying questions about future applications is likely to be more beneficial than discussing previous applications.

Complaints Procedure

Anyone who has a concern or complaint about any aspect of our service is encouraged to raise this in the first instance informally with the Trust Secretary.

If that is not possible, or the matter is not resolved informally, the complaint should be set out in writing and addressed to the Chairman of Trustees and marked Private and Confidential.

The Chairman will investigate the complaint and will aim to produce a decision, which is final, within 28 working days of receiving the letter. He/she will notify the person or organisation who complained and the reason for the decision.

All written complaints received, together with a copy of the response to the person or organisation who complained, will be notified to the Board of Trustees.

Complaints, both formal and informal, will be monitored, and information from this will be fed in to the planning process as appropriate.

Privacy Notice 

As part of our grant-making activities, the Sir Ernest Cassel Educational Trust processes and uses data that applicants and grantees provide about their projects, organisations, beneficiaries and the applicants themselves. We obtain and use such information, including a record of any correspondence between you and us to assess applications, monitor the use of funding, conduct evaluations and publicise our grant-making and consider that under the EUs General Data Protection Regulations (GDPR) our legal basis for doing so is by way of our legitimate interest.

This includes transfer to and use by such individuals and organisations as we deem appropriate in the assessment of any grant application, but we won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.

We will only keep your personal data for as long as is necessary to fulfil our legitimate interest and in any case, for a maximum period of seven years. During this time we shall take all reasonable steps to ensure that it is safe and secure and to safeguard and protect against unlawful access and accidental loss or damage. Thereafter we will take steps to ensure its safe and secure disposal.

We may also process and use personal data from other individuals (eg trustees) to fulfil our legal obligations.

We may pass on your personal information if we have a legal obligation to do so, or if the requirement to submit a report following the award of a grant is not met.

Further information is available in our Data Protection Policy

Please note: You do not have to supply any personal information to us but our services may not be operable in practice without providing personal information to us.

Our website may contain links and references to other websites. Please be aware that this notice does not apply to those websites.

The service is not intended for and should not be accessed by individuals under 16.

You have the right to request access to the personal information that we hold about you. If you wish to request that information we hold about you is amended or deleted, or wish to raise any other issue regarding your privacy or this notice, please contact us at casseltrust@btinternet.com

© 2018

 

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